Shipping policy
General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfil all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
Shipping Method
Standard Shipping
Delivery Times and Fees
The delivery time depends on the shipping zone you choose. We offer Shipping to several countries. Shipping is from warehouse in China.
Extended Processing time due to Chinese New Year.
| Shipping Zone | Shipping Time | Price |
| United States and United Kingdom |
30 to 90 Business Days | Free |
| Rest of the world |
30 to 90 Business Days | Free |
We transit and process all orders from, From Monday to Friday | 9am - 5pm, Greenwich Mean Time (London).
Tracking Your Order
Once your order has placed, you will receive an order confirmation email. When your package is dispatched, we will send you a tracking email. Please allow up to 24-48 hours for your tracking information to become available.
If you have any questions about your order or tracking information, please contact our customer service team for assistance.
Shipping Delays
While we strive to ship all orders promptly, there may be some delays during peak shopping seasons or due to unforeseen circumstances such as inclement weather or natural disasters. We appreciate your patience during these times and will do our best to keep you updated on any delays.
If your order is delayed for any reason, please contact our customer service team for assistance.
Lost or Damaged Packages
If your package is lost or damaged during shipping, please contact our customer service team immediately for assistance. We will work with the shipping carrier to locate your package or file a claim for damages.
Please note that we are not responsible for packages that are lost or damaged due to incorrect or incomplete shipping information provided by the customer. Please double-check your shipping information before submitting your order.
Contact
E-Mail: support@createwhite.com